The Avalara CertCapture service has been fully restored.
Posted Jan 29, 2025 - 13:21 PST
Monitoring
The response team has addressed the issue impacting Avalara CertCapture and continues to monitor service to ensure the return of full service for all customers.
Posted Jan 29, 2025 - 13:16 PST
Identified
Avalara CertCapture customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
Posted Jan 29, 2025 - 13:06 PST
Investigating
Avalara CertCapture customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
Posted Jan 29, 2025 - 12:59 PST
This incident affected: Avalara Exemption Certificate Management (Avalara Exemption Certificate Management, Web Portal, Fax Services, Inbound/Outbound Services, REST API Services, Retail Services, Federal Withholding TIN Verification, Background Tasks, Exemption Management, File Uploads).